COZY: Ticket management System & PWA
All your Clients can now open a support ticket.
# Customer Service AssistantWhat is COZY: Ticket management System & PWA?
All your Clients can now open and track support tickets directly form their customer area. PWA now available :)
Problem
Users need a way for clients to submit and track support tickets, but the old solution lacks a direct, integrated method for clients to open and track tickets, leading to fragmented communication and delayed resolutions.
Solution
A customer support tool embedded in the client area as a PWA, enabling clients to submit and track tickets without leaving the platform. Example: Clients access a dedicated portal to create tickets and monitor real-time updates.
Customers
Customer support managers, small business owners, and SaaS product managers managing client-facing platforms.
Unique Features
Seamless integration into existing customer areas, PWA accessibility for cross-device use, real-time ticket tracking without external tools.
User Comments
Simplifies client support processes
Reduces response times with direct tracking
PWA eliminates app download friction
Improves client satisfaction
Streamlines communication workflows
Traction
Launched as a PWA-focused solution, featured on ProductHunt with details undisclosed; specific revenue/user metrics not publicly available.
Market Size
The global customer experience management market, which includes support tools, was valued at $10.9 billion in 2022 (Grand View Research).
