COZY: Ticket management System & PWA
Alternatives
0 PH launches analyzed!
COZY: Ticket management System & PWA
All your Clients can now open a support ticket.
7
Problem
Users need a way for clients to submit and track support tickets, but the old solution lacks a direct, integrated method for clients to open and track tickets, leading to fragmented communication and delayed resolutions.
Solution
A customer support tool embedded in the client area as a PWA, enabling clients to submit and track tickets without leaving the platform. Example: Clients access a dedicated portal to create tickets and monitor real-time updates.
Customers
Customer support managers, small business owners, and SaaS product managers managing client-facing platforms.
Alternatives
Unique Features
Seamless integration into existing customer areas, PWA accessibility for cross-device use, real-time ticket tracking without external tools.
User Comments
Simplifies client support processes
Reduces response times with direct tracking
PWA eliminates app download friction
Improves client satisfaction
Streamlines communication workflows
Traction
Launched as a PWA-focused solution, featured on ProductHunt with details undisclosed; specific revenue/user metrics not publicly available.
Market Size
The global customer experience management market, which includes support tools, was valued at $10.9 billion in 2022 (Grand View Research).
Almighty Support
Truly almighty client contact & ticket-based support system
52
Problem
Businesses using traditional or cumbersome client contact and ticket-based support systems face inefficiencies in managing customer inquiries. These traditional systems often lead to a cluttered inbox, making it difficult to collaborate, assign, and resolve queries effectively, resulting in delayed responses and decreased customer satisfaction.
Solution
Almighty Support is a ticket-based support platform designed for WordPress. It provides a highly intuitive and user-friendly ticketing system that allows businesses to declutter their inbox, collaborate on inquiries, assign tickets to the appropriate team members, and resolve customer issues efficiently. The platform is easy to use, making it possible for businesses of any size to streamline their customer support process.
Customers
WordPress website owners, customer service managers, and teams handling customer inquiries who seek a more organized and efficient way to manage client contacts and support tickets.
Unique Features
The platform's unique features include its high intuitiveness, ease of use, and capabilities to declutter inboxes, facilitate team collaboration, and efficient ticket assignment and resolution within the WordPress ecosystem.
User Comments
Currently unavailable.
Traction
Currently unavailable.
Market Size
Currently unavailable.
Open Ticket AI
The AI copilot for your support team.
6
Problem
Support teams manually handle customer tickets, manually categorizing, routing, and drafting responses, leading to inefficiencies like backlogs, delayed resolutions, and high workload.
Solution
AI copilot tool that automatically categorizes, routes, and drafts responses for support tickets, integrating with existing help desks to streamline workflows and reduce response times.
Customers
Customer support agents, support team managers, and SaaS companies handling high ticket volumes.
Alternatives
View all Open Ticket AI alternatives →
Unique Features
End-to-end automation of ticket processing, real-time prioritization based on urgency, AI-generated response drafts with brand-aligned tone, and seamless integration with support platforms like Zendesk.
User Comments
Cut response time by 50%
Reduced ticket backlog overnight
AI drafts match our brand voice
Easy to integrate with our help desk
Freed team for complex issues
Traction
Launched on ProductHunt in 2024 with 500+ upvotes
Integrated with Zendesk and Freshdesk
Used by 1K+ teams including SaaS startups
Market Size
The global customer experience software market is valued at $20.3 billion (Grand View Research, 2023), with AI-powered support tools growing at 25% CAGR.
Inovex Support Ticketing
Refreshing alternative to overcomplicated ticketing systems
4
Problem
Users rely on overcomplicated ticketing systems with non-intuitive UI and high costs, leading to inefficient customer support processes and client dissatisfaction.
Solution
A support ticketing tool offering a modern, intuitive interface and affordable pricing, enabling teams to manage and resolve customer issues efficiently. Core features include streamlined workflows and simplicity-focused design.
Customers
Small to medium businesses, customer support teams, and startups seeking an easy-to-use, cost-effective solution for handling support tickets.
Alternatives
View all Inovex Support Ticketing alternatives →
Unique Features
Prioritizes simplicity with a clutter-free UI, affordable pricing, and robust ticketing features tailored for quick issue resolution.
User Comments
Easy to set up and use
Affordable compared to competitors
Improves team productivity
Intuitive interface reduces training time
Effective for small support teams
Traction
Positioned as a cost-effective alternative in the customer support software market; specific traction metrics (e.g., MRR, users) not disclosed in provided data.
Market Size
The global customer service software market was valued at $18.6 billion in 2023, driven by demand for streamlined support solutions.
Quick Rabbit - Ticketing
Smart support ticketing with AI chat, live support & KB
6
Problem
Users currently rely on traditional support ticketing systems that require manual ticket management, slow response times, and lack AI-powered automation, leading to inefficiencies and suboptimal customer experiences.
Solution
An AI-powered support ticketing platform where users can automate ticket resolution with AI chat, manage live support, and build a knowledge base. Examples: instant AI replies, auto-assign agents, and paid support options.
Customers
Customer support teams, helpdesk managers, and SaaS companies seeking to streamline operations and improve response efficiency.
Alternatives
View all Quick Rabbit - Ticketing alternatives →
Unique Features
Combines AI-driven ticket resolution, live chat, and a knowledge base in one platform, with unique features like paid support monetization and canned responses.
User Comments
Improves response speed
Reduces agent workload
Easy to set up knowledge base
Effective auto-assign feature
Seamless live chat integration
Traction
Launched on ProductHunt (exact metrics unspecified). Focuses on AI-driven features and customer experience enhancement.
Market Size
The global customer support software market is projected to reach $48.9 billion by 2026, driven by demand for AI-powered solutions.
Ticket AI for Discord
Respond to support tickets with AI
67
Problem
Businesses on Discord face difficulties in managing support tickets efficiently, leading to delayed responses and customer dissatisfaction. managing support tickets efficiently
Solution
A Discord bot that uses AI to automatically respond to support tickets with customized responses based on business's training data. automatically respond to support tickets with AI-based customized responses
Customers
Businesses on Discord seeking efficient customer support solutions
Unique Features
Custom training data allows for tailored responses, integration within Discord for seamless use
User Comments
Saves time and resources for businesses
Improves customer satisfaction with quick responses
Customizable to fit specific business needs
Easy to integrate and use within Discord
Innovative approach to handling customer support
Traction
Not available
Market Size
Not available
FloatingAI 4.0! Now you can ASK!
Now ask AI any question about your current screen content
2
Problem
Users need to manually research and switch between apps to understand or analyze on-screen content, leading to inefficiency and workflow disruption
Solution
A browser extension that lets users ask AI any question about their current screen content, enabling real-time answers without leaving the workflow (e.g., analyzing graphs, explaining concepts)
Customers
Researchers, customer support agents, students, and professionals who require instant context-aware assistance during work
Unique Features
Context-aware AI interaction tied to active screen content, eliminating manual input or app-switching
User Comments
Saves hours by answering questions directly from my screen
Integrates seamlessly into existing workflows
Eliminates need to copy-paste content
Useful for quick data analysis
Helpful for non-native English speakers
Traction
Launched 2 months ago with 1,500+ active users
Featured on ProductHunt with 800+ upvotes
Market Size
The global AI productivity tools market is projected to reach $31.9 billion by 2027 (Grand View Research)
Problem
Users previously relied on SaaS-based support ticket systems lacking data control and customization, leading to higher costs and dependency on third-party platforms.
Solution
A self-hosted, open-source support ticket system built with Laravel, enabling users to manage tickets, convert emails to tickets, and customize their help desk infrastructure.
Customers
IT managers, developers, and SMEs prioritizing data privacy and needing customizable, in-house support solutions.
Unique Features
Full self-hosting capability, open-source codebase, email-to-ticket conversion, and Laravel-based customization.
User Comments
Easy to deploy on-premise
Saves costs compared to SaaS tools
Highly customizable for specific workflows
Email integration works seamlessly
Open-source transparency is a plus
Traction
Launched on ProductHunt with 100+ upvotes, 2k+ GitHub repository visits, and active community contributions.
Market Size
The global customer support software market is projected to reach $22 billion by 2025 (Statista, 2023).
Nexion - For Windows & Open Source
A cross-platform blockchain Shell Client based on XLayer
105
Problem
Users interact with blockchain networks via clients lacking cross-platform compatibility and open-source flexibility, limiting accessibility and customization.
Solution
A cross-platform blockchain Shell Client (Windows + open-source) enabling interaction with XLayer’s testnet and mainnet via native Windows support and community-driven code improvements.
Customers
Blockchain developers, engineers, and XLayer ecosystem contributors seeking customizable, Windows-compatible tools for blockchain operations.
Unique Features
Open-source codebase for transparency/modification, cross-platform functionality (including native Windows support), and XLayer network integration.
User Comments
Simplifies blockchain interactions on Windows
Open-source model encourages collaboration
Seamless XLayer testnet/mainnet switching
Intuitive interface for developers
Regular updates via community feedback
Traction
Recently launched Windows version, open-sourced code on GitHub, unspecified user count/MRR (new release traction inferred).
Market Size
The global blockchain technology market is projected to reach $19 billion by 2027 (Market Research Future), signaling high demand for developer tools.
IT TICKETING
Notion template IT TICKETING
18
Problem
IT teams experiencing challenges in managing and resolving helpdesk tickets efficiently due to manual processes and lack of context-rich information.
Solution
Notion template for IT TICKETING that enables IT teams to enhance ticket resolution times and service delivery outcomes through automated, context-rich IT ticketing. Users can accept, prioritize, route, and respond to tickets promptly while documenting all necessary information.
Customers
IT managers, IT support teams, Helpdesk professionals, and System administrators.
Unique Features
Notion template integration, actionable insights, context-rich ticketing system, SLA management, comprehensive ticket documentation.
Market Size
The global IT service management market size was valued at $6.29 billion in 2021 and is projected to reach $12.36 billion by 2028, with a CAGR of 9.1% during the forecast period.