PH Deck logoPH Deck

Fill arrow
Unthread
Brown line arrowSee more Products
Unthread
AI-powered customer support over Slack
# Customer Service Assistant
Featured on : Jul 31. 2023
Featured on : Jul 31. 2023
What is Unthread?
Unthread helps companies to scale up support on Slack. We automatically track new conversations, tag & prioritize them, and can generate or suggest responses with AI.
Problem
Companies struggle to manage and scale up support on Slack due to the manual effort required to track new conversations, tag & prioritize them, and generate or respond effectively.
Solution
Unthread is an AI-powered tool integrated with Slack that automatically tracks new conversations, tags & prioritizes them, and can generate or suggest responses.
Customers
Customer support teams in companies of all sizes, especially those using Slack for customer interaction and support.
Unique Features
The integration of AI to automatically track, tag, prioritize conversations, and generate or suggest responses directly within Slack.
User Comments
Improves customer support efficiency
Significantly reduces response time
Easy integration with Slack
AI suggestions are accurate and helpful
Streamlines support ticket management
Traction
Since the product was featured on ProductHunt, it garnered significant attention. However, specific traction data such as number of users, MRR, or investment details were not provided.
Market Size
The global customer service software market size was valued at $8.98 billion in 2022.