What is Track Chats?
Link customer messages to gitlab issues directly from whatsapp web and view issue status / details / timeline / activity / comments in the chat itself for faster customer support responses.
Problem
Users manually transfer customer issues from WhatsApp to issue trackers like GitLab, which is time-consuming and error-prone, leading to delayed responses and fragmented workflows.
Solution
A WhatsApp-GitLab integration tool that enables users to convert WhatsApp messages into GitLab issues directly and view issue details (status, timeline, comments) within the chat interface, streamlining customer support.
Customers
Customer support teams, SaaS companies, and developers managing technical issues via WhatsApp and GitLab.
Unique Features
Seamless bidirectional sync between WhatsApp chats and GitLab issues, real-time issue status visibility within WhatsApp, and automated updates to customers.
User Comments
Saves time by eliminating manual data entry
Improves response time to customer queries
Centralizes issue tracking within WhatsApp
Enhances team collaboration
Reduces workflow fragmentation
Traction
Launched on ProductHunt on 2024-03-27, 120+ upvotes, featured in developer/customer support communities. Founder active on X (2k+ followers).
Market Size
The global customer support software market is projected to reach $58.1 billion by 2027 (Grand View Research).
