RoastMySupport
Highlight gaps affecting your customer experience for free!
# Customer Service AssistantWhat is RoastMySupport?
RoastMySupport gives instant feedback on your customer support, agent performance, and customer sentiment. Audit your customer support quality across multiple parameters, compare with industry benchmarks, and highlight areas of improvement in minutes.
Problem
The current situation for users involves evaluating customer support performance manually or with disparate tools, which can be time-consuming and inconsistent. It also lacks comprehensive feedback from multiple perspectives, leading to less effective improvements. The drawbacks of this old situation include difficulty in obtaining instant feedback on customer support, agent performance, and customer sentiment, difficulty comparing industry benchmarks, and identifying areas for improvement.
Solution
A web-based tool that provides instant feedback on customer support. Users can audit their customer support quality across multiple parameters, compare with industry benchmarks, and highlight areas of improvement in minutes. Examples include detailed analysis of customer sentiment, agent performance evaluation, and identifying gaps in customer experience.
Customers
Customer support managers, quality assurance specialists, and business owners looking to improve their customer service operations and customer satisfaction.
Unique Features
Provides instant feedback, audits customer support across multiple parameters, and offers industry benchmark comparisons to highlight improvement areas quickly.
User Comments
Users appreciate the instant feedback feature.
The tool is praised for being easy to use.
Industry benchmark comparisons are seen as advantageous.
Some users find the tool provides too much data at once.
Helpful for identifying gaps in customer support.
Traction
The product recently launched on Product Hunt and is gaining attention from businesses looking to improve their customer service operations. Specific metrics such as user numbers or revenue data are not provided.
Market Size
The global customer experience management market was valued at approximately $7.6 billion in 2021 and is projected to grow at a compound annual growth rate (CAGR) of 15.1% from 2022 to 2030.
