What is Riviera?
Riviera lets hotels improve the guest experience and vastly reduce costs. Our agents speak any language and can do everything a human operator can. This lets hotels cater to international customers and free up staff to manage high touch service tasks.
Problem
Hotels currently rely on human operators to manage guest communications, which can lead to inefficiencies and higher costs.
Hotels struggle to cater to international guests due to language barriers, affecting service quality and guest satisfaction.
human operators to manage guest communications
cater to international guests due to language barriers
Solution
Multilingual AI phone and chat agents.
Hotels can use these AI agents to handle guest inquiries and interactions in multiple languages, efficiently reducing reliance on human staff.
Examples include greeting guests, answering questions, or making reservations, all while providing a consistent and scalable service experience.
Multilingual AI phone and chat agents
Customers
Hotel owners and operators seeking to enhance efficiency and reduce staffing costs.
Properties looking to improve guest satisfaction through better communication.
Hotel owners and operators
Unique Features
AI agents capable of interacting in multiple languages, mimicking the capability of human operators.
Focus on improving guest experience and reducing operational costs.
User Comments
Users appreciate the ability to communicate in multiple languages.
The service is seen as a cost-effective solution for hotels.
Some users express concern about AI's ability to handle complex or nuanced customer interactions.
There is positive feedback on how it frees up human staff for high-touch tasks.
Overall, users find it enhances guest experiences.
Traction
Not available; research indicates the company is still in early stages with no specific data on user base, revenue, or financing announced.
Market Size
The global hotel industry was valued at $570 billion in 2021, with a growing trend toward automation and AI adoption in customer service sectors.
