What is RailOne App?
RailOne: India’s official rail super‑app by CRIS. One‑login for IRCTC & UTS ticketing (incl. discounts), live train & coach tracking, onboard food, grievance redressal, refunds & last‑mile services. Biometric login & multilingual. Available on Android & iOS.
Problem
Users previously relied on multiple apps for different services (IRCTC for long-distance, UTS for suburban, separate tracking apps), leading to fragmented experience and login hassles
Solution
A rail super-app combining IRCTC & UTS ticketing, live tracking, grievance redressal, refunds, food orders, and last-mile services under one login via biometric authentication
Customers
Indian rail travelers, daily commuters (using UTS suburban trains), tourists, and occasional travelers aged 18-60 across socioeconomic groups
Unique Features
Official government-backed integration (CRIS), biometric login, combined long & short-distance ticketing with discounts, multilingual interface
User Comments
Simplifies train travel management
Real-time tracking reduces anxiety
Discounts incentivize app usage
Single platform for tickets/food/issues
Biometric login saves time
Traction
Official app of CRIS (Indian Railways' tech arm), available on Android (4.2★) & iOS
No disclosed revenue/user numbers yet
Market Size
Serves India's 8 billion+ annual rail passengers (pre-pandemic figures)
