What is Permut?
Permut is the complete platform to build AI agents that engage customers, collect feedback, and drive growth — across WhatsApp, SMS, Web and more. Boost retention, prevent poor experiences, and unlock real-time insights at scale.
Problem
Users manually collect customer feedback via surveys, interviews, or support tickets, leading to inefficient processes, limited scalability, and delayed insights due to high time/resource costs and fragmented data.
Solution
A platform for building AI agents that automate customer engagement and feedback collection across channels (WhatsApp, SMS, Web). Example: Automate NPS surveys via WhatsApp to gather real-time insights at scale.
Customers
Product managers, customer success managers, and growth marketers at mid-to-large B2C companies needing scalable, multichannel feedback solutions.
Unique Features
Combines multichannel outreach (WhatsApp, SMS, Web) with AI-driven conversational agents and real-time analytics dashboards to unify feedback workflows.
User Comments
Slashed survey response time by 70%
WhatsApp integration boosted completion rates 3x
Automated insights cut weekly reporting hours
Retention improved via churn prediction alerts
CX team scaled to handle 10x user base
Traction
Featured on ProductHunt (exact metrics unspecified). Launched AI agent builder v1.2 with WhatsApp/SMS modules in 2024.
Market Size
Global customer experience management market projected to reach $23.6 billion by 2027 (MarketsandMarkets, 2023).
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