What is MindX Service AI?
MindX Service AI is a human-grade, fully agentic AI that handles customer queries across chat and email. It auto-resolves 80% of tickets, boosts agent productivity by 20%, and delivers 24/7 support without hiring more staff.
Problem
Customer support teams rely on human agents to handle queries via chat and email, requiring 24/7 staffing and manual ticket resolution. Delayed responses due to human limitations and high operational costs from hiring more staff reduce efficiency.
Solution
AI-powered customer support tool enabling businesses to auto-resolve 80% of tickets via agentic AI, handling queries across channels. Example: resolving refund requests or FAQ-based issues without human intervention.
Customers
Customer support managers in mid-to-large enterprises, SaaS/e-commerce teams with high ticket volumes, and CX leaders seeking scalable solutions.
Unique Features
Fully agentic AI requiring no human oversight, 24/7 multilingual support, direct integration with existing helpdesk systems, and real-time analytics for ticket prioritization.
User Comments
Cut response time by 60%
Seamless Slack/Zendesk integration
Resolved 500+ tickets/week automatically
Reduced staffing costs by 35%
Improved CSAT scores by 25%.
Traction
Newly launched on ProductHunt (Oct 2023), 80% auto-resolution rate, 20% agent productivity boost per case study, 50+ early adopters including SaaS startups.
Market Size
The global AI customer service market is projected to reach $15.5 billion by 2032 (Allied Market Research), growing at 23.5% CAGR from 2023.
