What is CX Insight?
CX Insight uses AI to analyse customer reviews across Google, Yelp & more, revealing what drives satisfaction in your industry. Get actionable insights in seconds, not hours. Track sentiment trends & know exactly where to improve.
Problem
Users currently perform manual analysis of customer reviews across platforms like Google and Yelp, which is time-consuming and lacks efficient extraction of actionable trends, leading to delayed improvements in customer experience.
Solution
A SaaS analytics tool that lets users analyze customer reviews across platforms using AI to identify satisfaction drivers, sentiment trends, and industry-specific insights. Example: Track recurring complaints about wait times in hospitality reviews.
Customers
Business owners, CX professionals, and product managers in industries like retail, hospitality, or SaaS who prioritize data-driven customer experience optimization.
Unique Features
Cross-platform review aggregation, real-time sentiment trend tracking, and AI-generated industry-specific improvement recommendations.
User Comments
Saves hours of manual review analysis
Identifies hidden pain points effortlessly
Easy-to-share reports for team alignment
Helps prioritize customer experience investments
Industry benchmarks add context to data
Traction
Launched on ProductHunt in July 2024 with 600+ upvotes
Used by 1,200+ businesses (self-reported)
Free trial with paid plans starting at $49/month
Market Size
The global customer experience analytics market is valued at $10.2 billion in 2024 (MarketsandMarkets), growing as 81% of businesses now prioritize CX as competitive differentiator (PwC).
