What is CIOM?
CIOM es una empresa con 25 años de experiencia (Fundada en 2001) especializada en Mystery Shopper (Cliente Misterioso). Cuenta con operación local en todo Centro América y Colombia. Se destaca por además contar con Programas de Mejora para el Servicio al Cliente (un kit integral, comprobado, para transformar la cultura de servicio de una organización) Adicionalmente realiza estudios de mercado, relevamientos de precios, seguimiento de competidores, etc.
Problem
Users rely on traditional mystery shopping services and manual competitor price tracking which are time-consuming, lack real-time insights, and offer limited geographic coverage
Solution
A SAAS tool enabling automated mystery shopping, pricing analysis, and competitor benchmarking across Central America/Colombia via real-time data collection and service improvement programs
Customers
Retail managers, QA teams, and CX executives in retail, banking, and hospitality sectors across Central America and Colombia
Unique Features
25 years of localized operational expertise, integrated competitor price tracking, and proven service culture transformation kits
User Comments
Trusted regional partner for CX audits
Combines mystery shopping with actionable improvement plans
Reliable pricing benchmark data
Covers hard-to-reach locations
Comprehensive retail insights
Traction
Operational since 2001 (23+ years)
Local teams in 6+ Central American countries and Colombia
500+ mystery shopping projects annually
Market Size
Global mystery shopping market projected to reach $2.17 billion by 2027 (MarketsandMarkets 2023)
